EMR Implementation: Managing Change
While the EMR (Electronic Medical Record) will impact departments outside of HIM, it will also impact staffing in the HIM (Health
Information Management) department. From your reading about EMR implementation, you realize that the EMR will drastically change tasks in the HIM department. Your department’s clerical area is most affected; paper sorting and chart assembly will be almost eliminated by the
EMR, and chart analysis, which used to be done with paper records, will be done on the computer. Currently, 10 full time employees (FTEs) handle these tasks; not everyone is computer-savvy. The Director wants you to prepare the department for changes ahead. She asks you to report to her next week about how you will present this at the next staff meeting.
Deliverable 1:
Change is difficult, especially when someone’s job may change or be eliminated. In a two-page paper, discuss:
• How a manager can present change, when change is not necessarily positive.
• What new skills must be learned with the new system? Who should be trained in the new tasks? Who should train them?
• If the FTE load must be reduced to 8 FTEs with the new system, how do you recommend going about this?
Solution Preview
The value of Electronic Health Records (EHR) seems obvious to most of us. With our vast progress in technology, it seems strange that manual health care records are not a thing of the very distant past. However, to implement Electronic Health Records, an organization must apply a change management strategy. That is the issue! Change is not easy. And our natural reaction to change is resistance. Because of the nature of the business, most hospital cultures do not support organizational change. Hospital employees tend towards being reactive to constant change. Hospitals typically have two leaders; an administrative leader to run the operation and a me……..
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