Discussion Questions
- How do you determine which process improvement tools should be
used in a given situation? What is the cost and return of each approach? - Which process improvement tool can have the most powerful effect and
why? - How can barriers to process improvement, such as staff reluctance to
change, lack of capital, technological barriers, or clinical practice guide-
lines, be overcome? - How can the EMR be used to make significant process improvements
for both efficiency and quality increases?
Chapter Exercises - Access the National Guideline Clearinghouse (www.guideline.gov/) and
translate one of the guidelines described into a process map. In addi-
tion, add decision points and alternative paths to deal with unusual
issues that might occur in the process. (Use of Microsoft Visio is
encouraged here.)
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