hat is the difference between data, information, knowledge, and wis-
dom? Give specific examples of each in your own organization.
- How has operations management changed since its early days as scien-
tific management? - What are the major factors leading to increased interest in the use of
operations management tools and techniques in the healthcare sector? - Why has ISO 9000 certification become important to healthcare organi-
zations? - Research firms that have won the Baldrige Award in the healthcare
sector. What factors led to their success in winning the award? - What are some of the reasons for the success of Six Sigma?
- What are some of the reasons for the success of Lean?
- How are Lean initiatives similar to TQM and/or Six Sigma initiatives?
How are they different? - Why is SCM becoming increasingly important to healthcare organizations?
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