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(1) Read HYPERLINK “http://ezproxy.snhu.edu/login?url=http://search.proquest.com/docview/885485024/136DA8B01091A005B41/1?accountid=3783” \t “blank” Best Practices of Total Quality Management Implementation in Health Care Settings, which discusses the six outcomes related to the implementation of Total Quality Management. Of the six, identify the one that you would think would be the most beneficial to the organization as a whole, and explain your rationale. (2 page- APA format) (2)Journal- 2 page- APA format- Visit the HYPERLINK “http://www.nist.gov/baldrige/” \t “_blank” Baldrige Performance Excellence Program website. Under the Baldrige by Sector menu, click Health Care and select and review the Health Care Criteria for Performance Excellence PDF (under Resources).Discuss the Leadership component. (3)Paper – 3-4 page- APA format In this module’s readings and on the Baldrige website, it is suggested that a commitment to quality begins and ends with leadership. Discuss the steps that a leader would need to take to implement a change in overall quality. As a suggestion, some of the steps covered in your paper could include initial identification of poor quality, who should be involved in the improvement process (management, customers, consultants, etc.), how to get employee buy-in, level of oversight required and by whom, implementation, etc.
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