What quality improvement tool would you use to identify possible reasons for the increase in complaints about the HIM department? What quality improvement tool would you use to gather information to confirm the reasons for the complaints about the HIM department?
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The sorts of complaints a HIM department are most likely to receive concern privacy and security of health care information, e.g. a breach of confidentiality. To discern why there is an increase in complaints, an investigation into the nature of the complaints must be undertaken which starts with an accurate recording of complaints in a log book. Osborne (2004) suggests the need to analyze this data so that trends may be identified. This in turn will help to identify where the problem originated, whether it is recurrent, and what the underlying issues are. Complaints must also be followed up in an …
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